1. The short version
- There is no cost to cancel or change a booking. Not online, not by phone.
- You can change or cancel online any time up until the end of the day before your booking.
- On the day of your booking, online changes are switched off, so please phone us on 0401 336 477 instead.
- We don’t take payment when you book. You only pay once your bows have been hung.
2. How booking works
- Choose your bows, and tell us if you’re booking for your own home or as a gift for someone else.
- Choose a Bow Specialist, or “I don’t mind” to see both calendars.
- Pick a time. We hold it for you for 10 minutes while you finish, so no one else can take it. If the time runs out it’s released and you can simply choose again.
- Enter your details and the address where the bows will go, then review everything.
- Confirm. You’ll see a confirmation screen and we’ll email you straight away with your booking details and a private link to manage it.
Payment can be made by cash, card or invoice, and is only due once your bows have been hung. No payment details are ever entered on this website.
3. Changing or cancelling online
You can change or cancel your booking online right up until the day before your booking.
Open the private link in your confirmation email (“Manage my booking”). From there you can pick a new time or Bow Specialist, change your bows or details, or cancel. We’ll email you to confirm any change, and a cancelled time is released straight away for other customers. You’re welcome to book again at any time.
4. On the day of your booking
Bookings can’t be changed or cancelled online on the day of the booking. By then our Bow Specialists have planned their route and may already be on the way.
If you need to change or cancel on the day, please phone us on 0401 336 477 and we’ll sort it out with you. If you can’t get through, leave a message and email canterburychristmasbows@yahoo.com.au so we know as early as possible.
5. No cancellation fee
There is no charge to cancel or change a booking, whether you do it online the day before or by phone on the day. Because nothing is paid until your bows have been hung, there is nothing to refund.
6. Gift bookings
When you book as a gift, you’re the person who books, so the confirmation email and the private link to manage the booking come to you. We also ask for the gift recipient’s name and phone number so we can arrange the visit and let them know we’re on our way.
Everything above applies in the same way. To change or cancel a gift booking, use your link (or phone us on the day). If the recipient needs to change something, they can ask you or contact us and we’ll help.
7. If we need to change your booking
Occasionally we need to move an appointment because of weather, illness, safety or things outside our control. If that happens we’ll contact you as early as we can to arrange a new time, or cancel with no cost to you.
8. Questions or a lost link
If you’ve lost your link or something doesn’t look right, email canterburychristmasbows@yahoo.com.au or phone 0401 336 477 and we’ll help. This policy forms part of our Terms & Conditions, and our Privacy Policy explains how we handle your details.